Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
Orders are processed within 1-2 business days. The delivery time is 2-5 business days within the Netherlands and Belgium.

Are there shipping costs?
No, we offer free shipping on all orders within the Netherlands and Belgium.

Can I track my order?
Yes, as soon as your order has been shipped, you will receive an email with a track & trace code.

Returns & Exchanges

Can I return my order?
Yes, you have a 14-day right of return. Please contact us via support@mirrormode.nl for return instructions.

How long does a refund take?
Refunds are processed within 5-7 business days after we have received and approved your return.

Payment

What payment methods do you accept?
We accept iDEAL, credit card, PayPal, and other common payment methods.

Is my payment safe?
Yes, all payments are processed securely via our secure payment environment.

Products & Sizes

How do I know which size to order?
Check our size chart on every product page for the right fit.

Can I exchange a product for a different size?
We currently do not offer direct exchanges. You can return the product and place a new order.

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Frequently Asked Questions